Returns Policy


1)  If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below

2)  Please note that some products are not eligible for a return if the product is "No longer needed"

3)  For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy



You will always find the relevant terms on the product page (Return Policy tab).

Returns Policy per Category

Phones and Tablets

Category Return Window & Exception Cases
Phones, Tablets, Earphones & Headsets 7 Days; Replacement only
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Mobile & Tablet Accessories 7 Days; Return and refund
Not eligible for return if the item is "No longer needed"
For device-related issues after usage please contact the brand warranty provider directly (if applicable)

Fashion

Category Return Window & Exception Cases
Clothing, Apparel, Bags & Shoes 7 Days; Return and refund. No questions asked
Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable on the product detail page cannot be returned.
Eyewear, Jewellery & Watches 7 Days; Replacement only
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Shoecare 7 Days; Return and refund
Not eligible for return if the item is "No longer needed"

Beauty & Health

Category Return Window & Exception Cases
Beauty, Personal Care & Health Non-returnable
Hair Removal & Electronic Accessories 7 Days; Replacement only
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here.

Appliances

Category Return Window & Exception Cases
Large & Small Appliances 7 Days; Replacement only
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).

Computing & Gaming

Category Return Window & Exception Cases
Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games 7 Days; Replacement only
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Other Peripherals & Accessories 7 Days; Return and refund
Not eligible for return if the item is "No longer needed"
For device-related issues after usage please contact the brand warranty provider directly (if applicable)
Software Non-returnable
For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

TVs, Audios & Cameras

Category Return Window & Exception Cases
Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments 7 Days; Replacement only
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Other Accessories 7 Days; Return and refund
Not eligible for return if the item is "No longer needed"
For device-related issues after usage please contact the brand warranty provider directly (if applicable)
Movies & Music Non-returnable

Home & Living

Category Return Window & Exception Cases
Bedding, Bath & Home Décor 7 Days; Return and refund. No questions asked
Custom made items labeled as non-returnable on their product detail pages can't be returned.
Lawn & Garden, Home Improvements, Household & Home Storage Supplies 7 Days; Return and refund
Not eligible for return if the item is "No longer needed"
Kitchen & Dining, Furniture & Lighting 7 Days; Replacement Only
Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Valid reasons to return an item
1)Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2) Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
3) Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only



Conditions for Returns

1) The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

2)  The product must include the original tags, user manual, warranty cards, freebies and accessories

3)  The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box


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