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1) If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below
2) Please note that some products are not eligible for a return if the product is "No longer needed"
3) For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy
| Category | Return Window & Exception Cases |
|---|---|
| Phones, Tablets, Earphones & Headsets | 7 Days; Replacement only
Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Mobile & Tablet Accessories | 7 Days; Return and refund
Not eligible for return if the item is "No longer needed" For device-related issues after usage please contact the brand warranty provider directly (if applicable) |
| Category | Return Window & Exception Cases |
|---|---|
| Clothing, Apparel, Bags & Shoes | 7 Days; Return and refund. No questions asked
Custom made items, women's intimate apparel and men's innerwear labeled as non-returnable on the product detail page cannot be returned. |
| Eyewear, Jewellery & Watches | 7 Days; Replacement only
Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
| Shoecare | 7 Days; Return and refund Not eligible for return if the item is "No longer needed" |
| Category | Return Window & Exception Cases |
|---|---|
| Beauty, Personal Care & Health | Non-returnable |
| Hair Removal & Electronic Accessories | 7 Days; Replacement only
Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information please click here. |
| Category | Return Window & Exception Cases |
|---|---|
| Large & Small Appliances | 7 Days; Replacement only
Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Category | Return Window & Exception Cases |
|---|---|
| Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games |
7 Days; Replacement only
Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Other Peripherals & Accessories |
7 Days; Return and refund
Not eligible for return if the item is "No longer needed" For device-related issues after usage please contact the brand warranty provider directly (if applicable) |
| Software |
Non-returnable
For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly. |
| Category | Return Window & Exception Cases |
|---|---|
| Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments |
7 Days; Replacement only
Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. For device-related issues after usage please contact the brand warranty provider directly (if applicable). |
| Other Accessories |
7 Days; Return and refund
Not eligible for return if the item is "No longer needed" For device-related issues after usage please contact the brand warranty provider directly (if applicable) |
| Movies & Music | Non-returnable |
| Category | Return Window & Exception Cases |
|---|---|
| Bedding, Bath & Home Décor |
7 Days; Return and refund. No questions asked
Custom made items labeled as non-returnable on their product detail pages can't be returned. |
| Lawn & Garden, Home Improvements, Household & Home Storage Supplies |
7 Days; Return and refund
Not eligible for return if the item is "No longer needed" |
| Kitchen & Dining, Furniture & Lighting |
7 Days; Replacement Only
Not eligible for return if the item is "No longer needed" If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued. |
